Last updated 4 October 2026
This policy forms part of our terms and conditions and applies to every booking made with Asman Tourism Private Limited ("we", "us"), whether through this website, by phone or over WhatsApp. Where a package page or your written quote states different cancellation terms, those specific terms apply to that booking.
In short
- A booking request can be withdrawn at any time before we confirm it, free of charge - nothing has been paid.
- Once a trip is confirmed, cancellation charges depend on how many days before departure we receive your cancellation in writing.
- Some costs, such as flights, train tickets, helicopter tickets and permits, cannot be recovered once booked and are never refundable.
- Approved refunds are paid back to the original payment method within 7 working days of your cancellation being confirmed.
Booking requests
A booking made on this website starts as a request. While its status is Requested, you can withdraw it from your dashboard with the Withdraw request button. No payment is taken at this stage, so there is nothing to refund.
Cancelling a confirmed trip
Once we have confirmed your booking, it can no longer be cancelled from the dashboard, because hotels, vehicles and permits are reserved on your behalf. To cancel:
- email inquiry@asmantourism.com from the email address on your account, quoting your booking reference (it starts with AT), or
- call us on +91 98765 43210, and we will confirm the cancellation to you by email.
The cancellation date is the date we receive your written request, or the date of your call where we confirm it by email. Requests received after office hours, or on a Sunday or public holiday, count from the next working day. We will reply with the cancellation charge and the refund amount in writing.
Cancellation charges
Charges are a percentage of the total confirmed tour cost, counted back from the first day of the trip.
| Cancellation received | Cancellation charge |
|---|---|
| 30 days or more before departure | 10% of the tour cost |
| 15 to 29 days before departure | 25% of the tour cost |
| 7 to 14 days before departure | 50% of the tour cost |
| Less than 7 days before departure, or no-show | 100% of the tour cost |
If you have paid less than the cancellation charge, the amount already paid is retained and nothing further is due. Where one or more travellers in a group cancel, the charge applies to their share, and the remaining travellers' price may be re-quoted if the room or vehicle sharing changes.
Non-refundable costs
In addition to the charges above, the following are deducted at actual cost once they have been booked or paid for on your behalf, whenever you cancel:
- air, rail, bus and helicopter tickets, subject only to whatever refund the carrier itself allows;
- permits, entry passes and registrations, such as Inner Line Permits or yatra registrations;
- hotel, houseboat or camp bookings that the property has made non-refundable, typically during peak season, festivals and long weekends - we will tell you in your quote where this applies.
Changing a booking
To change your travel dates, hotel category or package, write to us or call. We will check availability and send a revised quote; any difference in price is settled before the change is confirmed. Changes requested 15 days or more before departure carry no fee beyond any supplier charges. Changes requested later are treated as a cancellation of the original booking and a new booking, unless we can make them without loss. Replacing a traveller's name is free where the hotel and carrier allow it.
If we cancel
If we cancel a confirmed trip for any reason other than those described under weather and road closures below, you may choose between a full refund of everything you have paid us, or alternative dates or a comparable package at no extra charge for the same services.
Weather, road closures and events beyond our control
Much of our travel is in the Himalayas, where landslides, snowfall, road closures, flight cancellations and government orders can stop or delay a trip. If a trip cannot go ahead or must be cut short for such a reason:
- we will first offer revised dates or an alternative route of similar value;
- if you prefer a refund, we refund what you have paid less any costs suppliers will not return to us, with a breakdown;
- extra costs caused by a delay during the trip - additional hotel nights, vehicle days or meals - are not included in the package price and are payable at actuals.
We strongly recommend travel insurance that covers trip cancellation and curtailment, particularly for high-altitude itineraries.
Unused services
No refund is due for any part of a trip that you choose not to use once it has begun - for example a missed sightseeing visit, a meal not taken, or leaving early - because these services are paid for in advance.
How refunds are paid
- Refunds are paid to the original payment method. Payments made online through Razorpay are refunded through Razorpay to the same card, UPI account, bank account or wallet.
- We initiate the refund within 7 working days of confirming your cancellation in writing.
- Your bank or card issuer usually credits it within 5 to 7 working days after that; their timing is outside our control. We will share the refund reference so you can follow it up with them.
- Payments made offline, by bank transfer or cash, are refunded by bank transfer to an account in the name of the person who booked.
- Refunds are made in Indian rupees. We do not charge a fee to process a refund.
If an online payment left your account but your booking does not show it, write to us with the transaction reference and we will reconcile it; a failed payment that was debited is normally reversed automatically by your bank.
Contact us
Questions about this policy, or anything else, go to Asman Tourism Private Limited:
- Email: inquiry@asmantourism.com
- Phone: +91 98765 43210 (Mon – Sat, 9:30 am – 7:00 pm IST)
- Post: Asman Tourism Private Limited, 122, NH24A, Itaunja, Lucknow, Uttar Pradesh, 226203, India